Returns & Exchanges
RETURNS & EXCHANGES POLICY
TERMS & ELIGIBILITY
What is qualified for a return/exchange?
- Faulty Products (holes, stains, loose threads)
- Incorrect Products received
- Wrong size
Returns/Exchanges for Incorrect or Defective Products are accepted 14 days from date of receipt and are eligible for:
Reason |
Eligible for |
Incorrect Products (Item/Size/Colour) Delivered |
Exchange |
Defective Products* |
Exchange |
Wrong Size | Exchange |
*Minor stitching issues and factory markings are not considered defects. Items with slight variation to measurements stated or colours on-screen are also not considered defects and are not eligible for returns.
TERMS
Returns and exchanges are done a case-by-case basis. Refunds will be done in the form of store credits. Products must be returned in original selling condition – unwashed, unworn and unaltered and in it’s original packaging.
The following products are not eligible for any returns/exchanges:
- Items not in original selling condition (worn, washed, altered, and not in original packaging), regardless if they are defective or not.
- Sales Items or items bought using discount codes are strictly not eligible for return, refund or exchange.
- Items bought on Pre-order/Back-orders are also not eligible for return, refund or exchange.
- All products returned without prior notice will not be accepted.
RETURN AND EXCHANGE PROCEDURES
- Email Address:
- Colour/size that you want to exchange it for:
- Reason for exchange:
- Mode of exchange option: via Shipment or Meet up
- Exchanges are free for your first order and a redelivery fee of $3.50 will be charged subsequently for exchanges via shipment
2. We will revert to you and inform you of the return address details via email.
3. Once we received the returned products, your replacement products will be processed and dispatched within 2 working days from receiving the returned product.