Frequently Asked Questions

Returns and exchanges are done a case-by-case basis. Products must be returned in original selling condition – unwashed, unworn and unaltered and in it’s original packaging.

- Sales Items or items bought using discount codes are strictly not eligible for return, refund or exchange.

- Items bought on Pre-order/Back-orders are also not eligible for return, refund or exchange.

Exchanges can be done via 2 method: 

1. Returns/exchanges via Shipping

Return packages to be shipped via registered mail or any mail with tracking to our office address. URBNZD will strictly not be responsible for any lost or misplaced mails. Shipping fee for product returned to us will be pre-paid by you. We will reimburse you via store credits and/or e-vouchers.

2. Returns/exchanges via Meet up

1-to-1 exchanges will be held at our office.

If we have made a mistake with the delivery of your order (wrong address written, wrong item shipped etc.), we will be committed to rectify the problem.

However, if it was a mistake on your end (provided us with the wrong delivery details etc.), a redelivery fee will be administered.

We seek your kind understanding in accepting our Terms, to ensure that all customers receive clean and new products. Urbanized Co. reserves the right to reject a return/exchange request should the returned products not meet the above requirements upon inspection of the products.

For more information, you can read our Return and Exchanges page 

We are so sorry for the inconvenience caused! Get in touch with us! 

Please email us at info@urbnzd.co with the following details:

- Order Number (eg. #1865)

- Email Address used to place the order

- Picture of the defected/incorrect order

- Description of the defect/incorrect order

We will resolve this issue asap for you!

For orders under local courier delivery service will arrive within 1-2 working days*

*Do note that delivery times stated not inclusive of internal processing time (1-2 working days) and parcels will be dispatched on working days (Monday-Friday).

For international shipping date, refer here

You may wish to sign in to your account to view your order status here.

Yes we do.  

We offer both Local (Singapore) and International Shipping to the rest of the world!

For more info on shipping pricing, you can check out out shipping & delivery page. 

Tracking information of your order will be sent to your email once your shipment has been dispatched. 

Customs & Import Charge: Import duties are charged once the package reaches your destination country. These charges must be paid by the recipient of the package. 

Unfortunately, URBNZD do not have control over these charges as custom policies and import duties varies differently from country to country. 

We process orders quickly and can't guarantee any changes but will do our best to help you with any changes in your order.

Once your order has been processed and dispatched, it will no longer be possible for us to make any changes.

Send us a note ASAP at info@urbnzd.co if you require any changes.

Yes of course! 

You can refer to our sizing guide here .

If you have any further questions or would like to know more, feel free to drop us a message at:

Email: info@urbnzd.co

Instagram page: @urbanizedco

Most of our products are true to size with a few product exceptions, which we will indicate clearly in the individual product page with recommendations to size up/down from your usual sizing. 

If it is not stated, this means that the product runs true to our usual sizing guide 

If you have any further questions or would like to know more, feel free to drop us a message at:

Email: info@urbnzd.co

Instagram page: @urbanizedco

LOVE YOUR LEGGINGS AND THEY’LL LOVE YOU RIGHT BACK.

We have four simple rules:

- Wash in cold water 

- Do not tumble dry. Dry naturally. 

- Do not bleach

- Do not iron 

For more info, take a look at our care guide here.